Client Services

(1) All instructions are acknowledged on the day of receipt.

(2) We will provide our preliminary advice to you on the merits as soon as practicably possible. We will likely request additional documents from you, depending on the type of recovery and the liable party.

(3) We will provide you with regular updates on our progress and on the position adopted by the liable party.

(4) We will always request your authority before accepting a settlement offer from a liable party.

(5) We will obtain any time extensions on your behalf, and notify you one month prior to the statute of limitations lapsing in case litigation is necessary to protect the claim

(6) Recoveries are performed on a no cure, no fee basis. We deduct an agreed percentage from the gross recovery settlement ONLY if we are successful in making a recovery against a liable party.

(7) Upon completion of a successful recovery, we can remit funds to you via check or bank wire. This will be accompanied by a detailed invoice.

(8) We protect your data adequately and securely. Our computer systems are fully encrypted using the latest technology, and backup records are kept with reputable cloud storage providers to provide for contingencies.

(9) We will seek your permission to securely destroy such records when the storage period has elapsed.